SBL-EAI-04319: Active Workflow Process named '%1' cannot be found in runtime database '%2'.

Applies to:
Siebel Reports - Version: 8.1.1 [21112] and later [Release: V8 and later ]
Information in this document applies to any platform.

Symptoms
When running a report the XMLPReportServer log file may show the following error messages :


ObjMgrLog Error 1 000000024a1a1d34:0 2009-05-25 07:18:38 (factory.cpp (229)) SBL-EAI-04319: Active Workflow Process named 'SelfServicePostLogin' cannot be found in runtime database 'ServerDataSrc'.
ObjMgrLog Error 1 000000024a1a1d34:0 2009-05-25 07:18:38 (wservice.cpp (140)) SBL-EAI-04307: No ports were initialized for Web Service named 'SelfServicePostLogin' having namespace value 'http://siebel.com/SelfService/Common/Login'.
ObjMgrLog Error 1 000000024a1a1d34:0 2009-05-25 07:18:41 (factory.cpp (181)) SBL-EAI-04299: Business Service 'UserBSTest' does not exist.
ObjMgrLog Error 1 000000024a1a1d34:0 2009-05-25 07:18:41 (wservice.cpp (140)) SBL-EAI-04307: No ports were initialized for Web Service named 'UserBSTest' having namespace value 'http://siebel.com/CustomUI'.

Solution

The error message concerning the workflow SelfServicePostLogin comes up because the status of this workflow is “In Progress” in Siebel Tools.

In order to resolve the behavior perform a query for this workflow in Siebel Tools and then Publish/Activate this object. There is a Publish/Activate button in Siebel Tools if View -> Toolbars -> “WF/Task Editor Toolbar” is enabled.

After the Siebel Server has been restarted the error message should no longer appear in the XMLPReportServer log file.

Business Service UserBSTest is missing in the repository. Change Request #12-1THO6N2 has been logged to address this behavior in a future version.
References
BUG:10567889 - USERBSTEST MISSING ERROR IN LOG FILE

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