Applies to:Error Message Area:Business Processes/Workflow - BPR
This document is intended to provide cause and corrective action information about Siebel Error Message SBL-BPR-00524: Cannot find step '%1' in the task definition
This document is informational and intended for any user.
Applies to:Siebel CRM - Version: 22.214.171.124 SIA
Siebel CRM - Version: 126.96.36.199 and later [Release: V8 and later]
Information in this document applies to any platform.
The specific error message is:
 An error has occurred while restoring task instance '<task name>'. (SBL-BPR-00536)
 Cannot find step '<task step>' in the task definition (SBL-BPR-00524)
This issue only happens when the task has two or more subtasks and the task has been paused in the main task flow after going through the steps in the second subtask or subsequent/later subtasks.
This is a regression issue which was shown to be happening in version 188.8.131.52 and 184.108.40.206, and the same task had no issue in version 220.127.116.11.
The issue was shown to not be present in 18.104.22.168.
22.214.171.124 20433 SBA QF0980 SEBL_ARU
You can find this QF by searching for patch number/name = 10305746
As of the publishing of this document, this issue is planned to be fixed in version 126.96.36.199 fix pack.
If you face this issue on a different version, please contact Oracle technical support if you need assistance determining if there is a fix available for your version, or determining if the fix is available in any higher fix pack.
If you face this issue on a lower fix pack for this version, please consider moving to higher fix pack to utilize the QF listed above which is readily available. Please not that any QF which lists the QF above as an obsolete QF should also contain the fix for this issue.
CR: 10601938 BUG 10601938
CR summary: SBL-BPR-00536 SBL-BPR-00524 on PAUSE/RESUME when Task has 2 or more subtasks
BUG:10601938 - SBL-BPR-00536 SBL-BPR-00524 ON PAUSE/RESUME WHEN TASK HAS 2 OR MORE SUBTASKS
PATCH:10305746 - 188.8.131.52 20433 SBA QF0980 SEBL_ARU