Applies to:Siebel Finance CRM Service, SPE - Version: 22.214.171.124 SIA
Information in this document applies to any platform.
SymptomsUnable to create, write or open any files in Siebel application within 2 hours of application starting
An example of the errors seen....
ObjMgrLog Error 1 0 2010-06-10 10:28: 2010-06-10 10:28:35 (init.cpp (232)) SBL-SCR-00141: Siebel eScript runtime error occurred in procedure 'TraceOn' of Application [Siebel Universal Agent]:Error: SiebelError: Unable to create trace file 'd:\GetCardUPC_HOLD.err'. The given file name could not be created for writing trace information.(SBL-EXL-00106)
ObjMgrLog Error 1 0 2010-06-10 10:28: 2010-06-10 10:28:43 (modpref.cpp (967)) SBL-DAT-00804: SavePreferences: \\SIEBELAPP\SiebelFS\userpref\NGAVRILENKO&Siebel Universal Agent.spf: Failed to open preference file. Error Info = 0.
The customer discovered one of their custom scripts that contained an “Clib.fopen” but “Clib.fclose” was absent. After 1-2 hours, the same file opened more than 200 times per MTS, when the OM process ran out of file handles this led to the errors with opening and writing other files.
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