SBL-DAT-00580: The username cannot be empty. Please select a username.

Applies to:

Siebel Loyalty Customer Portal - Version: 8.1.1 SIA [21111] - Release: V8
Information in this document applies to any platform.

Symptoms

After navigating to the eLoyalty application URL, the user leaves the "Username" and "Password" fields blank on the Login Applet on the Home View. The 'OK' button is pressed and the new Login Page that loads displays the following error message twice, "The username cannot be empty. Please select a username (SBL-DAT-00580).

Cause

This is a product defect.

Support Engineer was able to reproduce the same issue when logging onto the eLoyalty and eService applications.

Issue could not be reproduced when the "LOY Login Applet" was removed or when an applet e.g Login Tiny Applet which has a different class was used in it's place.

Solution

A product defect 12-1UQ61NJ has been logged for this issue

The Login View is made up of  three Applets:
Login Tiny Applet
Login Applet (Login View)
LOY Login Applet

The only current workaround is to remove the "LOY Login Applet" from the "Login View"

Users of the application will still be able to login successfully.

References