sbl-uif-00276

As users navigate around an application or if a developer is reviewing an applet in Edit Web Template mode an error similar to the following can occur if there is a problem with web templates:

Cannot open file:
D:\Program Files\Siebel\8.0\webclient\WEBTEMPL\CCAppletList_B_EL.swt(SBL-UIF-00276)

This error can occur if the specified web template is missing from the WEBTEMPL folder. On a local dedicated/mobile client this is located in client \WEBTEMPL and on a server in siebsrvr\WEBTEMPL. Additionally if Siebel Tools is used the web templates can be found in the Tools\WEBTEMPL folder.

The error message indicates that a web template file (*.swt) is missing/ cannot be found in the indicated WEBTEMPL. If custom web templates have been created this can indicate that the custom web templates have not been migrated from the Tools\WEBTEMPL folder to the siebsrvr or client WEBTEMPL folders. Additionally if the error has occurred in Siebel Tools then the application may need to configured to point at the correct WEBTEMPL. This can be done by navigating to View> Options in the Development Tools Option dialog box select the "Web Template Editor" and in the Folder full path text box specify the correct folder.

This error can also occur on obsolete objects, for example the "Product Feature List Applet (eSales)". While this applet is not actively in use by any view, if this applet were to be mapped to an active view the SBL-UIF-00276 would occur. This behavior occurs as the applet is mapped to the "Applet List Basic Headerless" web template, which no longer exists. To workaround this behavior the web template mapped to the applet would need to be updated, for example the"DotCom Applet List Tabbed" or another similar template. For this particular example the Bug: 10481485 :Missing web template and file for Product Feature applets for eSales" has been raised to address this behavior as this mapping still exist in the sample database.

Siebel Tools - Version 8.1 [21039] and later
Information in this document applies to any platform.
*** Checked for relevance on 12-JAN-2012 ***
Error Message Area:UI Framework - UIF
Version:Siebel 8.1

This document is intended to provide cause and corrective action information about Siebel Error Message SBL-UIF-00276: Cannot open file: %1.

This document is informational and intended for any user.

The specified file cannot be opened. Most likely it's because the file does not exist or you don't have the read permission.

Confirm that the specified file exists and that the read permission is set.

Siebel System Software - Version 7.7.2 SIA [18325] and later
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Enterprise)
Version: 7.7.2 [18325] Pub Sect
Database: Oracle 9.2.0.2
Application Server OS: Sun Solaris 9
Database Server OS: Sun Solaris 9

This document was previously published as Siebel SR 38-1699853721.

***Checked for relevance on 07-Feb-2013*** 

We are currently running some performance tests. During our run, we have 1 user being added every 25 seconds for a maximum of 50 users, which run until completion. At around the 28 minute mark and 35 users have entered the system, Siebel starts producing errors causing all subsequent users/transactions to fail. Some of the errors that are produced include: "Communication: User is not associated with any communication configuration in the database", "Unable to load message 0xffff", "Cannot open file: /opt/siebel/SBLSRVENV14A/siebsrvr/webtempl/CCError.swt".

Configuration / Setup

Customer was running a load test where the scenario consisted of a user logging into the Siebel Application, calls a business service/workflow that makes an external call to outside system, and brings data back to be evaluated and used by the user. They had one user login every 25 seconds, and the following errors occured around the 30 user mark or about 25 minutes into the run.

[LOADTEST061] 686d688 Load Script from Attachment: Error: errCode=65535 errorMsg="Unable to load message 0xffff Parameter 1 = (SBL-GEN-00000)"

(parser.cpp (3522)) SBL-UIF-00276: Cannot open file: /opt/siebel/SBLSRVENV14A/siebsrvr/webtempl/CCError.swt

SBL-UIF-00276 was occuring due to the fopen limit as per "Siebel Processes that Read or Write to files on Solaris May Encounter Fopen() Behaviors (Doc ID 477801.1)"

To resolve the behavior following workarounds were suggested:

1) Turn off all extra logging for this Siebel Object Manager component (default settings). This will reduce the number of log files opened and written by this component.

2) Decrease the number of tasks for each Siebel Object Manager process by increasing the number of MaxMTServers.

Customer adjusted the Min MT Server and Max MT Servers for the Object Manager component to resolve the behavior.

Siebel Marketing Enterprise - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

On : 8.1.1.11 SIA [23030] version, Siebel Marketing

When attempting to access the calender view it  results in  an error Cannot open file: d:\apps\sba81\siebsrvr\webtempl\CCAppletFormGridLayout_Gantt.swt.(SBL-UIF-00276)
the following error occurs.

ERROR
-----------------------
Cannot open file: d:\apps\sba81\siebsrvr\webtempl\CCAppletFormGridLayout_Gantt.swt.(SBL-UIF-00276)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.  Login to Siebel Marketing Application HI

2. Navigate to Marketing Calendar Screen.

3. Drill down on the Events view

3a. Drill Down on Programs view

3b. Drill Down on  Media View

Drilling down on all these views leads to the following error  - Cannot open file: d:\apps\sba81\siebsrvr\webtempl\CCAppletFormGridLayout_Gantt.swt.(SBL-UIF-00276)

BUSINESS IMPACT
-----------------------
The issue has the following business impact: Cannot use the marketing calender affecting scheduling jobs

This was observed as a defect because  accessing the Event View under marketing Calender errors out with the swt error. The behavior occurs due to wrong Objects Configuration. It was later on observed to have affected the Program and Tactics View as well. where all these view leads to an error when being accessed.

..
..
 

Product  Engineering  and development team provided the following workaround. Kindly follows the step by step configuration and deploy this in your development environment.  Perform a thorough testing procedures to make sure that the changes  are working as expected before  deploying them in you production environment.

2.  Add/Modify these two items under View Web Template Item:

2.  Add/Modify these two items under View Web Template Item:

   2.       Add/Modify these two items under View Web Template Item:

  2. Add/Modify these two items under View Web Template Item: