Applies to:Siebel System Software - Version: 7.7.1  and later [Release: V7 and later ]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.7.1 
Database: Oracle 9i
Application Server OS: Microsoft Windows 2000 Advanced Server SP 4
Database Server OS: Sun Solaris 9
This document was previously published as Siebel SR 38-1577317551.
we are having problems with our siebel Development environment,
-After the siebel service is started "Diccache.dat" file is not getting created,
-we are not able to Apply changes to any table. Error is "Unable to load dictionary data."
-we are not able to perform DDLSYNC.
Siebel log file has this errors.
SBL-OMS-00102 Process exited with error - Error %1 logging in to the application
(schedule.cpp (905) err=2100096 sys=0) SBL-SMI-00096: The maximum number of restarts (10) for MinUpTime has been reached. The component SvrTblCleanup will not be restarted again.
As this is affecting our Development we need a solution for this as soon as possible.
Message 1For the benefits of other readers:
The customer was getting an error creating the diccache.dat file.
Technical Support suggested running both dictutl and dbcheck utilities. In addition a suggestion was made to review the latest changes that had been checked into the development environment. The customer ran these utilities and also attempted to review some recent changes made to support EIM. When attempting to run an EIM job the following error occurred:
Error 205: Missing temporary column for
S_ORDER_ITEM.X_END_USER_ACCNT_ID from EIM_ORDER_ITEM!
Error 205: Failed to load the application dictionary.
The root cause had been discovered:
"We managed to pull changes on EIM tables done recently. After that, ddlsync was successful and other functions from development standpoint were good. Thank you for the assistance."
Applies to:Siebel Sales Enterprise - Version: 7.7.2  and later [Release: V7 and later ]
Information in this document applies to any platform.
SymptomsAfter the installation and configuration of an additional Siebel language (DEU - German in this case) for an existing Siebel CRM application, the newly added language components weren't working as expected. Errors of the following type were filed in the Siebel workflow component logs for DEU, for instance:
"Unable to load message 0x568e"
In this case these errors were shown only on one of the two Siebel servers where this additional language was added. Therefore it was possible to start troubleshooting this issue comparing the behavior on the two server instances accordingly.
Here following the sequence of errors starting the DEU Siebel workflow component on one of the Siebel servers:
ServerLog LstnObjPrivCreate 3 0 2008-09-10 11:45:25 Port 49188 f�r Workflow Process Manager W DEU erstellt
ObjMgrLog Error 1 0 2008-09-10 11:45:28 (oracon.cpp (3033)) : Unable to load message 0x568e
ObjMgrLog Error 1 0 2008-09-10 11:45:28 (sslocale.cpp (287)) SBL-UIF-00360: Diese Operation ist nicht g�ltig, wenn es keine aktive Ansicht gibt.
ObjMgrSessionLog Error 1 0 2008-09-10 11:45:28 (dmsessionlocale.cpp (235)) : Unable to load message 0x5aa7
GenericLog GenericError 1 0 2008-09-10 11:45:28 Objekt-Manager-Fehler: ( Unable to load message 0x5aa7() (0x5aa7))
GenericLog GenericError 1 0 2008-09-10 11:45:28 ( (0) err=4300107 sys=23207) SBL-OMS-00107: Objekt-Manager-Fehler: ( Unable to load message 0x5aa7() (0x5aa7))
GenericLog GenericError 1 0 2008-09-10 11:45:28 (ccfom.cpp (551) err=4300102 sys=0) SBL-OMS-00102: Fehler 23207 bei der Anmeldung bei der Anwendung
GenericLog GenericError 1 0 2008-09-10 11:45:28 (bsvcmgr.cpp (898) err=4300102 sys=0) SBL-OMS-00102: Fehler 23207 bei der Anmeldung bei der Anwendung
GenericLog GenericError 1 0 2008-09-10 11:45:28 (bsvcmgr.cpp (1015) err=4300102 sys=0) SBL-OMS-00102: Fehler 23207 bei der Anmeldung bei der Anwendung
GenericLog GenericError 1 0 2008-09-10 11:45:28 (smimtsrv.cpp (1063) err=4300102 sys=0) SBL-OMS-00102: Fehler 23207 bei der Anmeldung bei der Anwendung
SmiLayerLog Error 1 0 2008-09-10 11:45:28 Terminate process due to unrecoverable error: 4300102. (Main Thread)
An unclean installation of the affected language dependent software (DEU here) was at the root of this issue, as a consequence of this, the language independent APIs couldn't locate the language dependent (DEU) messages and dll's in the bin/deu and locale/deu directories on this Siebel server, therefore the "(dmsessionlocale.cpp (235)) : Unable to load message 0x5aa7" and "(oracon.cpp (3033)) : Unable to load message 0x568e" messages were thrown and the localized components weren't working.
SolutionThe approach in order to troubleshoot this type of issues would be to (this assumes we have two Siebel server instances, one working and one not):
1) Replace the bin\DEU and locale\DEU directories for non-working Siebel server with the corresponding ones from the environment where the affected language works as expected.
Note that this approach would only be possible on the assumption that both Siebel Servers are at same Siebel version level.
(a) Stop all Siebel and Web Server services on the environment where we have this issue.
(b) Take a backup of this environment's bin\DEU and locale\DEU directories and replace them with the ones as taken from the other environment where we know this is working (if they are at the same Siebel version level).
2) In case the above approach doesn't work, another way to troubleshoot this would be to point the non-working Siebel Server temporarily to the Siebel database for the environment where the additional languages work as expected.
With 1) we are trying to exclude issues with the localized software that was added to the non-working environment. With 2) we are trying to rule out issues with the localized seed and repository data that should also have been added to the Siebel schema and repository leveraged by the non-working server.
In most cases, this type of issues can be resolved by implementing the suggestion given at point 1).
An alternative to the suggestion at point 1) would be to re-install the non-working environment from scratch including the additional language(s).
Applies to:Siebel System Software - Version: 126.96.36.199  to 188.8.131.52 - Release: V7 to V8
Product Release: V7 (Enterprise)
Version: 184.108.40.206 
Database: Oracle 9.0.1
Application Server OS: HP-UX 10.0
Database Server OS: HP 9000 Series HP-UX
This document was previously published as Siebel SR 38-2284009791.
*** Checked for relevance on 08-Dec-2010 ***
SymptomsSBL-DAT-00446, SBL-OMS-00102, SBL-OMS-00107, SBL-SRM-00016In the server.log the following error messages are generated:
ServerLog ProcessCreate 1 2005-07-18 19:17:25 Created multithreaded server process (OS pid = 2648) for Server Request Processor with task id 31756
ServerLog ProcessExit 1 2005-07-18 19:17:51 SRBroker 31754 TERMINATED Process was terminated
ServerLog ProcessExit 1 2005-07-18 19:17:58 SRProc 31756 TERMINATED Process was terminated
ServerLog ProcessExit 1 2005-07-18 19:17:58 BusIntBatchMgr 31749 TERMINATED Process was terminated
ServerLog ProcessExit 1 2005-07-18 19:17:59 WfProcBatchMgr 31747 TERMINATED Process was terminated
ServerLog ProcessExit 1 2005-07-18 19:17:59 WfProcMgr 31748 TERMINATED Process was terminated
ServerLog ProcessExit 1 2005-07-18 19:17:59 BusIntMgr 31750 TERMINATED Process was terminated
The error being generated in the SR_BROKER.log is:
GenericLog GenericError 1 2005-07-18 17:18:23 Unable to verify login name SIEBEL.
GenericLog GenericError 1 2005-07-18 17:18:23 (srbthrd.cpp 44(3901) err=3200016 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to start common api
GenericLog GenericError 1 2005-07-18 17:18:23 (srbmtsrv.cpp 39(71) err=3200016 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- (null)
Note: We are able to log into Siebel through the thin client.
SolutionFor the benefits of other users:
There are a lot of error logging in to the application and logon error reported in various component log files. After setting the User Name and Password parameter at Site Map > Server Administration > Enterprise Configuration > Enterprise Parameters, the component start up properly from Server Administration -> Servers -> Server Components screens. But the logon error reoccurs whenever restart the Siebel server.
After changing the User Name and Password parameters, select "Start Reconfiguration" then "Commit Reconfiguration".
Siebel Technical Support
Keywords: SBL-SRM-00016, SBL-OMS-00107, SBL-OMS-00102, SBL-DAT-00446, Error (null) logging in to the application, invalid set of logon parameters, invalid username/password; logon denied
Applies to:Siebel Remote - Version: 220.127.116.11  to 8.0  - Release: V7 to V8
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (MidMarket)
Version: 18.104.22.168  MME
Database: Microsoft SQL Server 2000 SP 2
Application Server OS: Microsoft Windows 2000 Server SP 3
Database Server OS: Microsoft Windows 2000 Server SP 3
This document was previously published as Siebel SR 38-1480993902.
SymptomsSBL-DCK-00164, SBL-OMS-00102, SBL-OMS-00107, SBL-SRM-00016Dear Siebel Support Web,
We have just set up a new development environment making a copy of the database we have in our initial development environment. We can now log in through the web client both as SADMIN and with a user we have added with the addusr.sql script. We have however problems with some of the Server Components being unavailable, e.g. the Server Request Broker and Server Request Processor among others. Server Manager and Call Center OM (ENU) runs fine though. I have seen from other service requests on support web that this is often because the srf. is not an exact compile of the repository. However, I can not test this as the full compile always freezes on "Setting Up: Applets".
The repository in the database we have copied is from a 22.214.171.124 tools version, while the new environment we are currently on is only 7.5.2 so far. Could this be a reason why the Full Compile freezes? The reason I'm not upgrading to 126.96.36.199 yet is that we will add languages and upgrade to 7.5.3, so I thought there was no need. What do you think could be the problem ? Any pointers would be highly appreciated.
Message 1For the benefit of other readers, the following errors were received by the user:
DCK-00164: Error connecting to datasource (null) ((null))
OMS-00107: Object manager error: ( You have entered an invalid set of logon parameters. Please type in your logon parameters again. (0x7001))
OMS-00102: Error 28673 logging in to the application
GenericLog GenericError 1 2004-09-06 21:23:47 (bsvcmgr.cpp 9(818) err=4300102 sys=0) OMS-00102: Error (null) logging in to the application
SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops)
This was resolved by resetting the SADMIN password in the database and explicitly setting the password parameter for the relevant server component.
Advice for increasing server side virtual memory and closing down applications not in use was provided to successfully complete a 'Full Compile'.
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