Applies to:Siebel Anywhere - Version: 126.96.36.199 SIA  and later [Release: V7 and later ]
Siebel Remote - Version: 188.8.131.52 SIA  to 184.108.40.206  [Release: to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 220.127.116.11  Life Sci
Database: Oracle 18.104.22.168
Application Server OS: Microsoft Windows 2000 Server SP 2
Database Server OS: HP-UX 11i
This document was previously published as Siebel SR 38-1536475261.
We have followed the exact steps as mentioned in ‘Service Request #: 38-1265040051’, which was recommended on SR#38-1516696757. This works fine on all our testing Environments.
Customer created self extracting kit for QF. It was to be applied by Mobile Web Client version 22.214.171.124.
During testing when user connected directly to server he was apply the upgrade kit. Attempt to apply kit on mobile client machine failed with following error:
“Unable to download the upgrade kit”<NameofKit>” required to upgrade your syteme. Please check your File System setting as available disk space”SBL-CMD-00220”. This error message is misleading.
Synchronization Manager Log file has error
GenericLog GenericError 1 2004-10-02 17:00:50 (syncsrvr.cpp 6(2418) err=3005 sys=0) SBL-GEN-03005: No data found for UTLMiscFetchKitInfoCols
Real issue was Mobile Client who was trying to download the kit was on Siebel Application Version 7.5.3 and Upgrade kit was built for Siebel application Version 126.96.36.199 .. Error became apparent only from syncthrd_*.log file. This log files had errors
Trace Trace 3 2004-10-02 14:54:16 Skipping kit (LFS_QF0239 1) for component (Siebel Client Executables). Curr Version (188.8.131.52 sia  ) below Min Old Version (184.108.40.206) or above Max Old Version ()
GenericLog GenericError 1 2004-10-02 14:54:16 (dockupgw.cpp 5(448) err=1700203 sys=0) SBL-DCK-00203: Unable to find upgrade kit path to upgrade component LFS_QF0239. Please contact your Siebel Administrator or try again.