SBL-GEN-01000: System was unable to allocate sufficient memory

Applies to:

Siebel eCommunications eMail Response - Version: 7.7.2 SIA [18325] and later   [Release: V7 and later ]
Siebel Email Response - Version: 7.7.2 SIA [18325] and later    [Release: V7 and later]
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.7.2 [18325] Pub Sect
Database: Oracle 9.2.0.6
Application Server OS: Microsoft Windows 2003 Server
Database Server OS: Microsoft Windows 2003 Server

This document was previously published as Siebel SR 38-2700877531.

Symptoms

We have an Comm Inbound Receiver on our Test machine that worked fine up until a certain day 2 months ago and then we have not been able to get it to work again since then. I have attached the log file. I have followed all recommendations on SRs regarding POP3, but I have not been able to find a solution. I can login to the pop3 server fine from the telnet command line and lock the mailbox, but Siebel never gets to the point of trying to login based on the log files. I have also attached the script of the telnet session.

Although this is not a production issue, it is preventing us from testing critical fixes to the production system. Thank you for your prompt attention to this matter.

Cause

Incorrect settings for the Comm Inbound Processor component.

Solution

Message 1

For the benefit of other users,

When the Siebel Services are started, the Comm inbound processor was exiting with the task status
SBL-GEN-01000: System was unable to allocate sufficient memory for the specified operation.

Upon further investigation it was found out that the reason was the tableowner pass and password parameters for the comm Inbound receiver and Comm Inbound processor components were changed at the enterprise component definition level making them visible in clear text. Once these parameters were removed, the components started normally and the emails were properly processed.