Applies to:Error Message Area:Business Processes/Workflow - BPR
This document is intended to provide cause and corrective action information about Siebel Error Message SBL-BPR-00197: Cannot find workflow step recipient with the Login/Id "%1".
This document is informational and intended for any user.
Applies to:Siebel Call Center - Version: 18.104.22.168 SIA  - Release: V8
Information in this document applies to any platform.
"Cannot find workflow/task step recipient with the Login/Id "PRAJ".(SBL-BPR-00197)".
Based on the error message it appears that Row_Id should be provided instead of the user-name
Customer implemented the suggested workaround consisting of providing the Row_Id of the user instead of the username/Login.
BUG:10574837 - PROBLEM IN CONFIGURING RECIPIENT FOR TASK STEP IN LONG RUNNING WORKFLOW
NOTE:478709.1 - SBL-BPR-00197: Cannot find workflow step recipient with the Login/Id "%1".