Applies to:Siebel Email Response - Version: 7.8  - Release: V7
Siebel eCommunications eMail Response
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Professional)
Version: 188.8.131.52 
Database: Oracle 184.108.40.206
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Sun Solaris 2.8
This document was previously published as Siebel SR 38-3318039621.
SymptomsWe have upgraded out Development environment to 220.127.116.11 from 18.104.22.168. Now when F9 is selected the From address does not contain any values. It did when it was 22.214.171.124. What could be the problem?
CauseSome data inconsistencies during the migration has impacted on this issue.
Message 1In the OM log file I see the error message:
SBL-DAT-00458: Invalid search specification,
during the execution of the Search Spec 'Personal Profile Search' to query for the correspondent communication profile.
The cause of the above behavior was due to there is an apostrophe in the responsibility name for the affected user, example: FAMC Manager's Service Request Responsibility
A change request CR# 12-HOFDCO had been logged for product enhancement. Validation should be included to ensure that responsibility name does not include apostrophe as it will result in unexpected behavior.
I have attached to the SR this CR# 12-HOFDCO for your traceability.
Keywords: send, email, profile, From, null, search, SBL-DAT-00458, invalid
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