SBL-ADM-01022: Component name must be specified

Applies to:

Product Release: V8 (Enterprise)
Version: 8.0.0.1 [20408] DEU
Database: IBM DB2 8.2
Application Server OS: Microsoft Windows 2003 Server SP2
Database Server OS: IBM AIX 5L 5.3

This document was previously published as Siebel SR 38-3480731893.

Symptoms

Hello,

the SSEObjMgr_enu is crashing when you click on “About Record”.

Please take a look to the attached document to reproduce the problem.


Best regards,

Solution

Message 1

For the benefit of other users,

Customer faced the object manager crash issue while clicking on "About Record" in version 8.0.0.1.

This crash is reproducible on standard srf. Steps followed:
1. Log in Siebel Call center 8.0 (Version 8.0.0.1 with QF0103 applied )

2. Navigate to Administration > Server Configuration > enterprises > Componenet Definition.

3. In Component parameter view > right click > choose 'About Record'.

4. Error message displayed "Session Warning: The Server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again."

5. cheched the CallStack generated in Siebsrvr/log
sys=0) SBL-SCM-00022: Invalid operation

GenericLog    GenericError    1    000000c247140a74:0    2007-10-16 05:25:56    (saconn.cpp (234) err=590846 sys=0) SBL-ADM-01022: Component name must be specified

GenericLog    GenericError    1    000000c247140a74:0    2007-10-16 05:25:56    (sacmd.cpp (649) err=590846 sys=0) SBL-ADM-01022: Component name must be specified

GenericLog    GenericError    1    000000c247140a74:0    2007-10-16 05:25:56    (sacmd.cpp (552) err=649894 sys=0) SBL-ADM-60070: Error reported on server 'Gateway Server' follows:

GenericLog    GenericError    1    000000c247140a74:0    2007-10-16 05:25:56    (svradmc.cpp (2102) err=649894 sys=0) SBL-ADM-60070: Error reported on server 'Gateway Server' follows:

Exception 0xc0000005 at 0x01b40973

Thread: 0x00000e44, Process 0x000002cc



[Continued....]

Message 2

- CALL STACK -

sscfdm +0x70973 = CSSModelPhysDef::DeleteFromSqlObjList() +0x3

sscfdm +0xffbf1 = CSSSqlObj::Release() +0x871

SSCASWBC +0x123649 = CSSSWEFrameAboutDialog::Populate() +0xa69

SSCASWBC +0x54e0e = CSSSWEFrame::MakePopup() +0x41e

SSCASWBC +0x2c59e = CSSSWEFrame::MakeApplet() +0x22e

SSCASWBC +0x3111e = CSSSWEFrame::OnActionsGotoApplet() +0xce

SSCASWBC +0x2edfa = CSSSWEFrame::DoInvokeMethod() +0x8a

SSCASWBC +0x98526 = CSSSWEFrameList::DoInvokeMethod() +0x2c6

SSCASWBC +0x28d29 = CSSSWEFrame::InvokeMethod() +0xe9

SSCASWBC +0xc3cf5 = CSSSWEFrameMgrInternal::InvokeAppletMethod() +0x9f5...........

To address this Product defect a Change Request, CR# # 12-1LMD69K, "Object manager Crash after clicking 'About Record' in Enterprise Server Configuration Screen" has been raised.