SBL-ADM-09221: Error while releasing named latch, retCode = %1, sysErr = %2

Applies to:

Product Release: V7 (Enterprise)
Version: 7.7.2.2 [18356] Cons Goods
Database: Oracle 9.2.0.4
Application Server OS: Microsoft Windows 2000 Server
Database Server OS: Compaq Tru64 UNIX

This document was previously published as Siebel SR 38-2942604721.

Symptoms

SBL-SMI-00033, SBL-ADM-09217

Dear Support,

we have problems to set up the Admin Notification on the Enterprise level via Email.

I already read in the Siebel Bookshelf 7.7 (configuring Siebel Servers, page 76-79) and also in SR# 38-1486557451but I still recieve errors.

We also set up an order confirmation via Email with the same Servername and Serverport as we used for the Admin Notify and that is working fine.

Can you please help?


Please see the attached files.

1 Word Document with 3 Hardcopies showing different Screens/Parameters
2 log files from our QA system

(AdminNotify_38.log, POP3SMTP_1B2C_1_1_43FADED2_808E282E.log)

Best Regards

Solution

Message 1

For the benefit of other users:

Original Issue:
Customer configured the Admin Notification component on the Enterprise level as documented in the Siebel Bookshelf. While testing the functionality the following error messages were encountered in the AdminNotify_xx.log file:

- SBL-ADM-09217: Error occurred in invoking the notification handler in dll [ssemailntfy] for doing notification configured in named subsystem [AdminEmailAlert] for component [SiebSrvr]
- Socket error 10053: An established connection was aborted by the software in your host machine.
- Unable to connect socket to port 25 on remote host crw-001.ho.u1403.unilever.com
- Socket error 10053: An established connection was aborted by the software in your host machine.

Solution:
After further investigation and reviewing all configuration steps for the Admin Notification component, it was found that behavior was not related to any incorrect configuration of the component.

Further investigation of the error messages logged in the AdminNotify log file revealed the following:

- An established connection was aborted by the software in your host machine.
- Error 10053 means that an established connection has been dropped.

...

Message 2

...

The first part of the error message \'software in your host machine\' that is referred to is actually \'Winsock\' - the TCP/IP component of Windows. The \'protocol error\' referred to in the second text is the TCP protocol, not POP3 or SMTP, etc protocol.
10053 errors are actually quite rare usually, but there are a couple of cases which can cause them; It could be a problem caused by an antivirus software. Some virus scanners have been known to cause these errors.

After excluding the Siebel component from the Antivirus software, Admin Notification alerts were sent out correctly through Emails on port 25.

Keywords:
Socket error 10053; An established connection was aborted by the software in your host machine; Admin Notifictaion; System Alert;

Thanks and Regards,